A Framework for AI Governance
A framework for connecting human intent, system autonomy, responsibility and governance.
12 min read
Enterprise AI / January 2021–March 2022
Taking AI from a company into a platform.
After ServiceNow acquired Element AI, I led AI strategy and product management for the Now Platform, helping connect research, products and teams to a much larger enterprise software business.
The work
The work involved integrating Element AI’s team, research and product capabilities, building the AI product management organization, and defining the AI strategy and roadmap.
This was a different scale of product challenge: deciding how AI should serve many workflows, where to invest, and how research, product development and customer needs could reinforce one another.
My contribution
- Built and led the AI product management organization.
- Defined the AI product strategy and roadmap for the Now Platform.
- Helped integrate Element AI’s people, research group and products into ServiceNow.
Connected thinking
From the writing.
Designing for the Humans in the Loop - Part III
How AI design can preserve the judgment and agency of people in the decision or process loop. The final essay in a three-part series.
13 min read